PRIVACY POLICY
Your privacy.
Clear about how we use your data.
Privacy Statement
Last updated: September 2026
Unscrambled Limited respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to it.
Who we are
This website is operated by Unscrambled Limited, a company registered in England and Wales under company number 07463444.
Our registered office is:
42 Wright Lane
Kesgrave
Ipswich
IP5 2FA
Our operating address is:
G9 Ross Building
Adastral Park
Martlesham Heath
Suffolk
IP5 3RE
You can contact us about privacy or data protection at:
Email: hello@unscrambled.co.uk
Telephone: 0203 026 5148
For the purposes of UK data protection law, Unscrambled Limited is the controller of the personal information described in this policy.
What information we collect
We may collect and use:
- your name, job title and contact details;
- information about the organisation you work for;
- information you provide when you contact us or enquire about our services;
- information relating to services we provide to you or your organisation;
- correspondence and other communications between you and us;
- technical information about your use of our website, including information collected through cookies and similar technologies where applicable; and
- any other information you choose to provide to us.
Most of this information is provided directly by you, for example when you contact us, submit an enquiry or become a client.
We may also receive information from organisations you work for, our clients and suppliers, publicly available sources and the technology used to operate our website.
How and why we use your information
We only use personal information where we have a lawful basis for doing so.
Enquiries and prospective clients
We use information you provide to respond to your enquiry, communicate with you about the services you have asked about and, where relevant, discuss potentially working together.
We normally do this because it is in our legitimate interests to respond to enquiries about our services. Where discussions relate to entering into a contract with you personally, the processing may also be necessary to take steps at your request before entering into that contract.
We do not use information submitted through our website enquiry form to add you to a marketing mailing list or marketing database.
Providing our services
We use personal information to provide and administer our services, communicate with clients, manage projects and maintain client relationships.
We do this where it is necessary to perform a contract with you or because it is in our legitimate interests to provide our services effectively and manage our business relationships.
Running and improving our business
We may use personal information for business administration, maintaining our systems and records, improving our services, maintaining security and monitoring the performance of our business.
We do this where necessary for our legitimate interests in operating, protecting and improving our business and services.
Legal and regulatory requirements
We may use and retain information where necessary to meet our legal, tax, accounting or regulatory obligations and to establish, exercise or defend legal claims.
Where applicable, our lawful basis is compliance with a legal obligation or our legitimate interests in protecting our business and legal rights.
Website analytics
We use Google Analytics to understand how visitors use our website. This helps us understand things such as which pages are visited, how visitors navigate through the site and how the website is performing, so that we can monitor and improve it.
Google Analytics uses cookies and similar technologies. Where consent is required, these will only be used after you have given your consent through the cookie controls on our website. You can change your cookie preferences at any time.
Information collected through our website or Google Analytics is not used by Unscrambled to add you to a marketing database or to send you marketing emails.
Cookies and similar technologies
Our website uses cookies and similar technologies.
Some may be necessary for the website to operate correctly. We also use Google Analytics to collect statistical information about how visitors use our website.
Where consent is required for analytics cookies, they will not be set until you have given your consent. You can accept, reject or change your preferences using the cookie controls available on our website.
For more information about how Google processes information when providing Google Analytics, please see Google’s privacy information.
Who we share your information with
We do not sell your personal information.
Where necessary, we may share personal information with organisations that help us operate our business and provide our services. These may include:
- website, hosting, IT and email service providers;
- analytics and technology providers;
- professional advisers, such as accountants, lawyers and insurers;
- contractors and other service providers where their involvement is necessary to provide our services;
- regulators, law enforcement agencies and other authorities where disclosure is required by law; and
- a prospective purchaser, buyer or successor if all or part of our business is sold, transferred or reorganised.
Where another organisation processes personal information on our behalf, we take appropriate steps to require it to protect that information.
International transfers
Some of the organisations that provide services to us may process personal information outside the UK.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law.
Depending on the destination and organisation involved, this may include transferring information to a country covered by UK adequacy regulations or using other appropriate safeguards recognised under UK data protection law.
You can contact us if you would like further information about the safeguards used for a particular transfer.
How long we keep your information
We keep personal information only for as long as we reasonably need it for the purpose for which it was collected, including meeting legal, accounting and regulatory requirements and resolving disputes.
The appropriate retention period depends on the type of information and our relationship with you. When deciding how long to retain information, we consider:
- why we collected and use it;
- whether we continue to have a business or legal need for it;
- the nature and sensitivity of the information;
- any legal or regulatory retention requirements; and
- whether the information may be required to establish, exercise or defend legal claims.
When information is no longer required, we will delete it or anonymise it where appropriate.
Keeping your information secure
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people who have a legitimate business need to use it.
Although we take reasonable steps to protect information, no transmission of information over the internet or electronic storage system can be guaranteed to be completely secure.
Your rights
Depending on the circumstances and the lawful basis on which we use your information, UK data protection law may give you the right to:
- ask for access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information;
- ask us to restrict how we use your personal information;
- object to our use of your personal information;
- receive certain personal information in a portable format; and
- withdraw your consent at any time where we rely on consent.
These rights do not apply in every circumstance, and there are legal exemptions that may affect them.
You have the right to object to processing based on our legitimate interests in certain circumstances.
To exercise any of your rights, contact us at hello@unscrambled.co.uk.
Complaints
If you have a concern about the way we use your personal information, please contact us first and we will try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Automated decision-making
We do not currently use personal information to make solely automated decisions about individuals that have legal or similarly significant effects.
Changes to this policy
We may update this privacy policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will always be published on this page and the date at the top of the policy will show when it was last updated.
Contact us
If you have any questions about this privacy policy, how we use your information or your data protection rights, please contact:
Unscrambled Limited
G9 Ross Building
Adastral Park
Martlesham Heath
Suffolk
IP5 3RE
Telephone: 0203 026 5148
Email: hello@unscrambled.co.uk